Contact

Q: What is your return policy for merchandise and tools from the Outfitter Shop? A: We offer a 30-day return policy on all merchandise and tools, provided items are in their original condition. 

Q: Can I cancel my CSA subscription or Chef Series membership? A: Yes, cancellations are accepted with notice given up to 7 days before your next anticipated delivery or event. 

Q: Are ingredients in the 'Sonna Mae: at Home' collection organic? A: We prioritize organic and locally-sourced ingredients. Details on each kit's sourcing are provided in the description, week to week, whenever possible.

Q: How does the "U-Pick" option work for CSA shares? A: "U-Pick" lets you select certain produce directly from our farm on pickup days, subject to seasonal availability. 

Q: What safety measures are in place for Chef Series events? A: We strictly adhere to current health guidelines, including outdoor dining, sanitation, and social distancing. Additionally, we require all third parties, like chefs and other vendors, to comply with all guidelines and mandates at local, county, and state levels as applicable. Each brand or personality we partner with is thoroughly vetted to ensure they carry their own insurance policies, and comply with all permits, and licensing requirements as well.

Q: How do I access tutorial videos in the 'Sonna Mae: at Home' collection? A: Videos are linked in your kit with step-by-step instructions from Chef Mary. A library of the specific recipe tutorials as well as other instructables, tips, and even some trade secrets is available on our social media profiles 

Q: Do you offer international shipping for merchandise? A: Currently, we ship within the U.S. but are exploring international options. 

Q: What are the VIP perks for early supporters? A: Early supporters enjoy basic perks such as discounts, early access to collections, and special gifts from our Outfitter collection. You'll have to join the club to find out what else we have in store!

Q: What is the code of conduct and safety policy for visiting Sonna Mae Heritage? A: Visitors are expected to respect wildlife, follow walking paths, supervise children, keep pets on leashes, and observe a no-smoking policy. Wear appropriate attire for farm conditions. More information and our full policy are available by contacting us at founders@farmfolk.io.

Q: Are there specific safety measures for farm activities? A: Observe all signs and instructions, especially around farm equipment. Use provided tools for "U-Pick" activities safely. Comprehensive safety guidelines are detailed in our full policy, available upon request at founders@farmfolk.io.

For a complete list of our policies, safety guidelines, or if you have any questions, please don't hesitate to reach out to us at founders@farmfolk.io. We're dedicated to ensuring your experience with Sonna Mae Heritage is safe, enjoyable, and aligned with our commitment to sustainability and community.